Contact Customer Service

Contact Us by E-mail

Please use this form if you have an inquiry or request other than a NEW hotel reservation.

If you need help using our on-line booking system, please click here.
If you wish to VIEW, CANCEL or AMEND an existing reservation, click here.

First Name:

Last Name:

E-mail:

Country:

Hotel name:

Message:
(3000 chars max)

Frequently Asked Questions:

I have lost my voucher, what do I do?
Should you wish to amend or cancel your existing booking, please use our View/Amend/Cancel Your Booking form. You can also email us through our Email Support Form (make sure you select "amendment/cancellation request" and include your Booking ID). One of our reservation consultants will get back to you with a response as quickly as possible. Please note: an amendment or cancellation fee will apply.
How can I check hotel availability?
Due to the high volume of reservations, our consultants are unable to do individual availability checks for clients. We only process firm hotel reservation requests.

When browsing our database, you will find the "BOOK" button located next to each hotel name. If the button is RED, it means the hotel is currently available and once you submit your request, you will receive confirmation immediately. If the button is BLUE, it means we need to send the reservation request to the hotel and request confirmation.

To allow us to proceed with your request, we require you to submit a reservation form with your credit card details. Please note, we request your credit card details as a form of security ONLY. It will not be charged until the booking is confirmed by the hotel to us.
Questions? Visit our FAQ page.

Call Us:

» UNITED STATES

Bookings & Customer Support:
Monday - Friday, 8.30 am - 5 pm (Central Time)

312 894 4700 (Local)
1 800 893 8079 (Local Toll Free)
+1 312 894 4700 (Overseas)
+ 1 312 873 4133 (Overseas)

Other global offices: (Click to expand)

» AUSTRALIA

Bookings & Customer Support:
Monday - Friday, 8 am - 6 pm
Saturday, 9 am - 4 pm
Sunday, 10 am - 4 pm

(02) 8263 5111 (Local)
(02) 9264 0429 (Local)
+61 2 8263 5111 (Overseas)
+61 2 9264 0429 (Overseas)

» FRANCE

Bookings & Customer Support:
Monday - Thursday, 9 am - 6 pm
Friday, 9 am - 5 pm

01 57 32 31 62 (Local)
01 53 01 38 49 (Local)
+33 1 57 32 31 62 (Overseas)
+33 1 53 01 38 49 (Overseas)

» GERMANY

Bookings & Customer Support:
Monday - Friday, 9 am - 5 pm

069 517 09 193 (Local)
0800 330 42 62 (Local Toll Free)
018 0548 2005 0406 (Local)
+49 69 517 09 193 (Overseas)
+44 870 131 8991 (Overseas)

» HONG KONG

Hong Kong residents only

Bookings & Customer Support:
Monday - Friday, 6am - 2.30pm

30714814 (Local)
+61 2 8263 5137 (Overseas)

» ITALY

Bookings & Customer Support:
Monday - Friday, 9 am - 6 pm

06 51 83 22 00 (Local)
06 8938 6026 (Local)
+39 06 51 83 22 00 (Overseas)
+39 06 8938 6026 (Overseas)

» JAPAN

Japan residents only

Bookings & Customer Support:
Monday - Friday, 8:00am - 17:00pm

0357674773 (Local)
+61 2 9264 0429 (Overseas)

» SPAIN

Bookings & Customer Support:
Monday - Thursday, 8 am - 7 pm
Friday, 9 am - 5 pm

902 885 451 (Local)
902 877 604 (Local)
+34 902 885 451 (Overseas)
+34 902 877 604 (Overseas)

» UNITED KINGDOM

Bookings & Customer Support:
Monday - Friday, 8 am - 8 pm
Saturday Sunday, 9 am 5 pm

(Sales) 0871 811 1377 (Local)
Calls cost 10p per minute at all times from a BT landline, other network rates may vary.
(Customer Service) 0203 1476767 (Local)
087 0131 8991 (Local)
+44 2031476767 (Overseas)
+44 870 131 8991 (Overseas)

» IRELAND

(Sales) 0818 220 999 (Local)
Calls cost 10 Euro cents per minute at all times
(Customer Service) +353(0)12415677
+44(0)8701318991 (Overseas)
+35(0)818220999 (Overseas)
+353(0)12415677 (Overseas)

» NEW ZEALAND

Bookings & Customer Support:
Monday - Friday, 10am - 8pm
Saturday, 11am - 6pm
Sunday, 12pm - 6pm

0800 448 638 (Local)
+61 2 8263 5111 (Overseas)

» CANADA

1 800-877-1261 (Local)

» SINGAPORE

6622 1456 (Local)
6511 7095 (Local)
+65 6622 1456 (Overseas)
+65 6511 7095 (Overseas)

View/Amend/Cancel Your Booking:

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